As your client, what can I expect from our relationship?

Partnering with SMS ensures a relationship that carries on for the life of your business. We continuously review and evaluate the performance of your account(s). And if there's an opportunity to be more competitive, we'll help you take advantage of it. Additionally, as your business needs change and evolve, we'll continue to provide the support and expertise you expect and deserve.

Who do I call if I have questions or need to make changes to my account?

Our relationship begins with your first point of contact with SMS. From that point on, your dedicated account manager is always available and ready to answer your questions or address your needs. Whether you require a new piece of hardware or software, technical support or changes to an account - we're just a phone call away.

I'm overwhelmed by all the information I read about payment solutions and merchant accounts. How can you help me understand what's right for my particular business?

The answer is - there's no quick answer. Each business is unique, with its own distinct needs and requirements. From the very first phone call or consultation, everything we do is centered around helping you fully understand the process, educating you on your options and crafting customized payment solutions that are right for you.

What is your experience in the payment processing industry?

We have more than 24 years of experience in the payment processing and merchant services industry. We understand the impact payment processing costs have on organizations like yours. This understanding empowers us to develop solutions that take into account the nuances of your business and your industry, so you can focus on what you do best - taking care of your customers.